According to the European Union Agency for Cybersecurity, Continuity in IT gets defined as follows:
"The Information Technology Service Continuity Plan is the collection of policies, standards, procedures and tools through which organisations not only improve their ability to respond when major system failures occur, but also improve their resilience to major incidents, ensuring that critical systems and services do not fail or that failures are recovered within acceptable process RTO limits."
According to our experience, real continuity is achieved by combining a set of processes, rules and priorities with deep analysis and infrastructural improvements. These components together can assure the chances of incurring in major incidents will be kept at the bare minimum.
The monitoring tools used to keep your IT infrastructure under control are an important aspect of a continuity plan, as well as the competence of the monitoring team. Leaving alarms unattended, or missing incidents completely, due to lack of alarms, can cause disasters that can severely damage your business.
Stagon Systems can help you setting up a continuity plan for your business, co-operating with your team with regards to the following aspects:
- infrastructural audit
- security audit
- technical analysis of each network component
- SPOF highlighting
- monitoring/alerting systems
- response plan for your support team
- escalation matrix
- solving highlighted issues
- 3rd level support
Our decades long experience with a broad variety of networks of any size, teams and manufacturers from any land, managing equipment for the most desperate operations, can give us the confidence to quickly learn in new situations, when time constraints have the potential to critically endanger your business.
If you have doubts about your own infrastructure, if you think your network management can be improved but you don't know exactly how, if your connectivity has been unstable and you are not sure how to solve your problem, feel free to get in contact with us for a free chat, we'll be glad to listen to your challenges.